Customer interaction is affected by personality. Sales personnel who know different personalities and conform their sales methods accordingly will have a chance to establish stronger relationships, boost their conversion rates, and achieve greater success in selling.
It is advisable that business people should sell differently. Using popular personality frameworks like DISC model enables salespersons to adjust their communication style based on the preferences of individual customers.
Ask Questions
To be successful in your sales pitches, you need to ask prospects questions, but which ones? For instance you can consider asking them about what type of buyer personality they are; whether assertive, analytical, amiable or expressive.
For example when making decisions an analytical person requires all facts at hand. To back your claims up it would be helpful if you provide them with data and statistics.
Structured customers tend to think logically. They expect simple steps that will solve their problem while other people may consult several stakeholders before making a decision; hence it may take long time to sell something for this group. So don’t rush through discussion – they’ll see that as disregard for their needs so handle these prospects carefully over some time as eventually they reward your efforts with loyalty!
Listen to Their Answers
An Analytical type tends to be deeply thoughtful and logical in its approach. Therefore they usually demand all the facts regarding the product or service in question before deciding on buying it from you – give them a brief, clear explanation of how it works supported by factual evidence; refrain from trying any emotional appeal or boasting promises since this might not convince them all the same way as numbers do.
Salespeople who align their sales techniques with various types of customer’s personalities are better positioned towards creating strong relationships with clients hence improving overall performance in sales. By knowing four kinds of characters adapting your representation method helps in creating stronger experiences for each client thus raising the chances of converting leads into actual buyers.
Ask for Their Feedback
Though it may seem excessive to categorize buyers into four types of personalities, each group has characteristic traits and preferences that have an impact on their purchasing behavior and decision-making processes. For example, by considering these personality factors sales professionals may develop personalized selling experiences that most likely resonate with their potential clients.
For instance, impatient people are called Assertive in this case. They demand to know what they should expect from your product or service; show them concrete data such as testimonials.
Expressive buyer personality type focuses on relationships and the impact of decisions on friends and family members. For example if you want to sell something to them, prove that you are interested in their well-being because this creates personal connection between both of you.
Ask for Referrals
Sales is all about understanding your audience completely. On your discovery call with the point person at an account ask which buyer personality type they exhibit (Assertive, Amiable, Expressive or Analytic). This will enable you to craft an effective sales strategy.
The Assertive Buyer Personality is usually competitive and outcome driven. They make quick decisions without any hesitation leaving no room for doubt as long as they have the information needed urgently give them options or testimonials that show how your product or service will help them.
Amiable buyer personalities are generally cooperative and empathetic individuals. They place great value in personal relationships and trust their business partners. Provide them with a step by step action that will yield the results they want; else they might just prefer taking time to think over it, but later on though if it works they are most likely to recommend your product/service.
Make a Personal Connection
People with an amiable personality type tend to be accommodating and understanding. They appreciate personal connections, making them excellent sales prospects. Amiables may require approval from their management team before making purchases this may add additional time and delay to the sales process. Work toward building trusting relationships with them by offering personalized guarantees.
Drivers tend to be results-oriented and self-assured, so they might not wish too much of their time spent on forming relations with you. Use direct language when selling to this kind so as showcase how your product or service can enable them achieve goals faster.
Adopting your approach to buyers based on their personality-types will enhance sales effectiveness and help sales professionals connect with more prospects. By understanding four buyer personality types, sales professionals can tailor their approach according to each persona’s preferences and decision-making processes for optimal success